All the answers to the most frequently asked questions about our Japanese Pokémon and Yu-Gi-Oh cards, shipping, pre-orders, and returns. Another question? Write to us via the Contact page.
Are the cards sold on Bartz Store authentic?
Yes. All our products are official products (Konami for Yu-Gi-Oh, The Pokémon Company and Pokémon Center for Pokémon), purchased directly in Japan. Sealed products are sold new, in their original packaging. For single and vintage cards, the condition is indicated on the product page, with photos of the actual product sold.
Are the cards in French?
No, our cards are in Japanese. Japanese editions often feature rarities, finishes, and exclusive illustrations that do not exist in French versions, making them highly sought after by collectors.
How much is shipping and what are the delivery times?
France: €3.99, free shipping on orders over €65. European Union: €4.99, free shipping on orders over €150. The estimated delivery time is 3 to 5 business days after shipping.
Are there any customs fees?
No for European Union customers: all orders are shipped from France, so you do not have to pay any customs fees or import VAT upon receipt.
How are the packages protected?
Orders are shipped in reinforced packaging, with the cards protected. Check your package upon receipt and report any damage to us via the Contact page, with supporting photos.
How do pre-orders work?
Pre-order products are marked on the site, with their expected shipping date. The order is paid at the time of purchase and shipped as soon as stock is received. The date is provided by the publisher and may change: in the event of a delay, you will be notified by email, and if the product is canceled by the publisher, you will be fully refunded.
Can I return a product?
Yes. You have 14 days after receipt to change your mind, without having to give a reason. Notify us via the Contact page or by email, then return the products complete, in their original packaging. The detailed conditions are set out in our General Terms and Conditions of Sale.
What payment methods do you accept?
Credit card, PayPal and other methods offered at the time of payment. Payments are secure and encrypted by our service providers: we never have access to your banking details.
Is there an offer for the first order?
Yes: a booster is free for the first order of a new customer, limited to one per customer and household, and subject to available stock.
Where can I follow you live?
We open displays and showcase our new arrivals every week live on Whatnot, under the username @bartzs, with over 18,000 sales completed on the platform.